Privacy policy
For all of us at MoBank, the protection of personal data is of paramount importance. When you entrust your personal data to us, we go to great lengths to ensure that personal data is held securely and used only for the purposes which you have agreed to. In this Privacy Policy we explain the things which we think are important for you to know about the personal data we collect from you, the purposes for which we use the information and how we protect your data. We also mention some of the rights you have in relation to your personal data. Finally, there’s a bit about cookies – what they are and how to get rid of them if you don’t want them. If you have any questions relating to how we handle your personal data, please write or email us at the contact address set out later in this policy.
What personal information we collect
Before you can access our website or use any of the services which we make available, we require you to register on the website. On the registration page we ask for your name, email address and mobile telephone number. We may also store details of communications between you and us, including any customer feedback.
What we use your personal data for
We only use your personal data for the following purposes:
- To provide our services to you and to administer membership records, including contacting you by email or text message in relation to our website, the services which we offer or your membership
- In connection with the advertising and marketing of our business and the services we provide
- To improve our services
- To process a transaction between us and you
- To process a transaction between us and a third party to provide the services to you
- As part of our collection of customer feedback.
For full details of the data we collect and the purposes for which we process this data, please see MoBank’s data protection notification.
Who we can disclose your personal data to
- We will not disclose your personal information to anyone save for the following exceptions.
- We will disclose your personal data to law enforcement agencies or regulatory bodies if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (i) comply with the law or with legal process; (ii) protect and defend our rights and property or that of our customers; (iii) prevent fraud; (iv) protect against abuse, misuse or unauthorised use of our website; or (v) protect the personal safety or property of our customers or the public.
- We may disclose your personal details to a third party if MoBank is acquired or is merged with another company.
- We may provide you with the facility to make available some of your personal details (including your email address) as part of your participation in a discussion group which may be accessed by other MoBank members. If you choose to use this facility, you will be able to determine what personal information is accessible through your public profile.
- We may employ other companies to provide services for us, including for example, premium rate messaging services, credit reference services, delivery of orders or processing of payments which services are necessary for us or them to provide the Services to you. These companies have access to the personal information needed to perform their functions and not for any other purposes and are bound by confidentiality agreements not to disclose any information for any other purpose.
If at any time we wish to disclose your personal data in circumstances other than those above, we will always obtain your consent before doing so.
We store your personal details on our servers in the United Kingdom and save as provided below, we will not be transferring your data outside the European Union.
Cookies
What is a cookie? A cookie is a text string of information that a website transfers to the cookie file of the browser on your computer's hard disk (or the memory of your mobile device) so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
We may use cookies to record information about how you access our website for statistics solely for us. To the extent that these cookies contain personally identifying data, this will be limited to IP addresses only. You can choose not to accept cookies by setting the preferences on your internet browser. If you do not accept cookies from MoBank, this may impair or prevent some or all of the services which we provide to you.
To find out more about cookies, what they are used for and how to remove them, please visit the Interactive Advertising Bureau Europe’s website at http://www.allaboutcookies.org/cookies/
Contact Information
The data controller of our website is MoBank Limited (company registration number 06032042) which you may know by our trading names, MoBank or dough-on-the-go. Our registered office is 113 High Street, Odiham, Hook, Hants, RG29 1LA. We are also registered with the Office of the Information Commissioner under the registration number Z9958448. If you have any questions regarding your personal data, please contact us at enlightenme@mobank.co.uk.
Your rights in relation to your personal data
You can request to see your personal data which we hold, subject to the payment of a nominal fee to cover the administration required. If you believe that any personal data we hold is incorrect then you can request that we amend the personal data. You can also request that we delete some or all of your personal data which we will do on your request save where we are required by law to keep records.
Our safekeeping of your data
We will periodically evaluate your personal data which we hold to determine whether we should continue to hold it. We have implemented all appropriate technical, organisational and security procedures to protect your personal data from unauthorised access or from accidental loss or corruption. Please note that our storage of your personal data is incidental to our provision of our services to you and does not absolve you of your responsibility to back up your important information.
How to unsubscribe
If you do not wish to receive mailings from us or if you wish to de-register your mobile then you can unsubscribe at any time by sending an email to enlightenme@mobank.co.uk with the details of your email address, mobile telephone number and other contact details. We will use these details to remove you from our database. If you wish to see the data stored about you in MoBank, please send an email to the above address and we will send you all of the relevant data.
Revisions to this Privacy Policy
We may change this Privacy Policy from time to time. If we make any material changes we will place a notice on our website and such changes will be posted on this page in order that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
Your Consent
By clicking below or agreeing you consent to our collection and use of your personal data for the purposes set out above.